| Cleveland- The results of a recent study on 73 | | | | performance evaluation criteria than attitude and |
| organizations conducted by ERC suggest that | | | | professionalism. This indicates that organizations are |
| employee attitude is as important as aptitude | | | | increasingly viewing employee professionalism and |
| according to a significant number of employers in | | | | attitude as more important to performance. The |
| Northeast Ohio. In fact, the new study suggests that | | | | results complement other workplace research |
| employee attitude and professionalism are among the | | | | suggesting that poor employee attitudes result in |
| most common criteria assessed during employee | | | | lower productivity, poor performance, deficient |
| performance evaluations. In terms of frequency of | | | | customer service and low morale, all of which |
| usage, attitude and professionalism criteria was used | | | | negatively influence an organization's objectives. In |
| consistently across varying industries and | | | | fact, the financial performance of organizations with |
| organizational sizes behind quality of work and | | | | favorable employee attitudes is typically nearly four |
| productivity. | | | | times better than the financial performance of |
| Most Popular Criteria Assessed in Performance | | | | companies with poor employee attitudes (Watson |
| Evaluations by Northeast Ohio Organization | | | | Wyatt, 2005) - demonstrating the implications of |
| | | | employee attitude on the bottom line. |
| 1. Quality of Work (93%) | | | | "Organizations are recognizing that attitude matters: it |
| 2. Productivity (86%) | | | | is as important as aptitude because it is the driver |
| 3. Attitude and Professionalism (85%) | | | | behind other performance criteria, such as quality, |
| 4. Teamwork (81%) | | | | customer service, productivity, and teamwork - all of |
| 5. Annual Goals (69%) | | | | which influence financials and the bottom line. Poor |
| 6. Customer Service (67%) | | | | attitude is often at the root of performance |
| 7. Learning/Skill Development Targets (58%) | | | | problems that exist," says Patti Flauto, Senior HR |
| Customer service, teamwork, annual goals, and | | | | Consultant with ERC. |
| learning/skill development targets were less popular | | | | |