Call Center Consulting Resources

www.copc.com

Kramer & Associates - Leaders in Call Center Consulting
Kramer & Associates is a call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and

www.kramerandassociates.com

Amtech Marketing, Inc. - Customer Service, Telesales, call
Amtech Marketing, Inc.

www.amtechmarketing.com

Call Center Consultant | Contact Center Consultant | Call
Contact Center Professionals knows how a call center consultant can help your business. We are consultants dedicated to improving call center and

www.contactcenterpro.com

Call Center Consulting by CCT Group, Inc.
CCT Group, Inc. provides custom development and consulting services to call centers and contact centers.

www.cctgroup.com

Call Center Consulting, Monitoring, Benchmarking and Research
BPA international are call center consultants providing monitoring and training services - performance management, research, benchmarking, agent

www.bpaworldwide.com

Quality Telemarketing, Teleservices, Call Center Consulting &
Motivational Marketing has over 20 years of experience in developing and implementing professional inbound/outbound B2B and B2C telemarketing lead

www.mmius.com

ICMI - Call Center Management Training Seminars, Publications,
Incoming Calls Management Institute (ICMI) is an international call center training and consulting firm providing educational seminars and materials.

www.incoming.com

AG Smith and Associates
Smith Consulting and Training is an independent call center consulting and general telecommunications consulting firm.

www.agsmithconsulting.com

Call Center Depot- full service, Certified Call Center
International Call Center, Contact Center, Consulting Group with specialists in all areas of operation. Start-up, outsourcing, training, benchmarking,

www.callcenterdepot.com

Lieber & Associates — Consultants Enhancing Contact Center
Lieber & Associates offers comprehensive call center consulting as well as free tips via the net about customer service, sales, CRM, HR, training,

www.call-center-consultant.com

AMCAT Call Center Software Solutions: Predictive Dialer,
A Call Center software CRM solution: ACD call routing, IVR, VoIP, predictive dialer -advanced predictive dialers, CTI software integration for the

www.amcat.com

Call Center Forum Deutschland e.V.
Call Center Forum Deutschland e.V.

www.call-center-forum.de

Call Center Jobs - Post Jobs for call center and customer
Call Center Jobs.com posts jobs available for telesales, teleservicing, telemarketing and Call Center industry.

www.callcenterjobs.com

Call Center Learning Center
a comprehensive refererence for call center operations, call center management , customer service, best practices, training, outsourcing, call center

www.call-center.net

Call Center Managers Forum
Call Centre Manager Know How,Contact Centre, Contact Centre, CRM & Contact Centre ,experience exchange, call center improvement

www.callcentres.com.au

Call Center Operations - Call Center Ops.com
Call Center Ops - its about call center operations management. Includes call center jobs, discussion forum, resources for call centers, magazines and

www.callcenterops.com

Call Center Outsourcing, Call Center Services, Jobs,
Call Center Guide - Your source for call center outsourcing, services, software, technology, jobs, solutions.

www.callcenterguide.com

call center times - call centers,jobs
Call Center Times serves call center professionals to provide information and services that promote information exchange and real-world solutions to

www.callcentertimes.com

Call Center, Call Centers in India, Indian Call Centers
The one stop shop for call center needs. For telemarketing needs B2B or B2C. Want us to identify and evaluate suppliers for your company. Technology

www.callcentersindia.com

Consulting Web Directory
Directory of Web sites offering consulting services

www.tiv.net

Contact America: A Call Center Outsourcing, Inbound & Outbound
We provide our clients with 1 800 telephone numbers, a complete call center outsourcing solution, along with 800 phone services and inbound and outbound

www.contact-america.com

FONEMED - Nurse Advice, Nursing Telephone Triage, Physician
FONEMED provides medical call center services around the world. Services include nurse advice (triage), health information, physician after-hours calls,

www.fonemed.com

IEX Corporation, Workforce Management Software for Call
IEX Corporation provides workforce management software for forecasting, planning, agent scheduling and performance management for multiskill, multimedia

www.iex.com

ISC - contact center workforce management software
ISC - contact center workforce management software

www.isc.com

ITS Consulting and Support Services
ITS Consulting and Support Services

www.psu.edu

Load Testing, Monitoring and Performance Solutions for Web,
Empirix: Load Testing, Monitoring and Performance Solutions for Web, Contact Center, and VoIP Network and IP Storage Applications

www.empirix.com

OnLine Customer Care - Customer Service & Call Center
OnLine Customer Care is a resource for customer service, call center, CRM and e-service professionals.

www.olccinc.com

OUTSOURCE Consulting Services, Inc.
OUTSOURCE Consulting Services, Inc.

www.osource.com

Predictive Dialer, CRM Software, Call Center Software
CRM Software Solutions. Telescripts predictive dialer can double your contact rate. Call Center Software, Predictive Dialing & Telemarketing Software by

www.digisoft.com

TelePlaza Call Center Directory| Customer Service &
Call Center Directory| Customer Service /Support, Telemarketing & Contact Center Information- Association, conference and job postings | Company

www.teleplaza.com

The Call Centre Management Association
The Call Centre Management Association

www.ccma.org.uk

Welcome to the Center for Nonprofit Resources.
Nonprofit resource center for workshops, consulting, volunteer, board development, management and technical services.

www.cnrohio.org

Career Consulting Corner - Career Products, Career
Career assessment tests, career planning, interviewing tips, job bank, resume bank, job search information, career exploration, cover letter examples,

www.careercc.com

CRM - Customer Acquisition, Retention & Loyalty Consulting
Online customer acquisition, learn how applying our data and analytics professionals in acquiring and managing data – then using advanced analytics to

www.aegiscomgroup.com

Daksh : call center india, call center services, BPO india,
Daksh eServices is the fastest growing and the largest independent Business Process Outsourcing (BPO) services provider in India

www.daksh.com

e-Business Consultants - Lorentz Consulting Group
e-Business consultants building decisive competitive advantages via integrated business & technology strategies.

www.lorentzconsulting.com

Elix - Elix – IVR solutions - CTI Solutions – Contact Center
Elix delivers solutions that ease implementation and management of automated customer interactions via self-service and agent assisted touchpoints

www.elixonline.com

EuclidTechnology - association management software e commerce
Offers web enabled software for database marketing, sales force automation, ERP and CRM solutions, membership and association management.

www.euclidtechnology.com

ICT Group - Contact Center Outsourcing,CRM Services
A leading global provider of customer relationship management services, helping clients acquire, service, and maximize the value of their customers.

www.ictgroup.com

Marketing Concepts leader in direct marketing, call center,
We offer Direct marketing services, catalog production and catalog circulation, to e-business solutions using Ecometry Retail Enterprise,

www.marketingconcepts.com

The Center for Effective Performance
Training/consulting/publishing company specializing in performance-based training. Exclusive source for Robert Magers training workshops; publisher of

www.cepworldwide.com

CyberAds Studio: Content Management, Wireless Application
CyberAds Studio is a globally positioned software solutions and professional services company undertaking offshore programming and offshore software

www.cyberadsstudio.com

PFSweb, The Evolution of Outsourcing
PFSweb is a third party logistics provider of business process outsourcing solutions offering complete and customized supply chain management, from

www.pfsweb.com

Software Consultants, Contract Programming, C# and .NET
Offers tunnel, slope stability, support analysis, and stereonet software. Provides geotechnical consulting for excavation stabilization and mine design.

www.pantechnica.com

Workplace Ergonomics Consultants - Humantech
Humantech, Inc. is a full-service workplace ergonomics consulting firm specializing in ergonomics training, assessments, software, and ergonomics

www.humantech.com

Adjoined
Adjoined - A good resource for finding the information you need to put your business in the right direction.

www.adjoined.com

AT&T: The World's Networking Company
AT&T: The World's Networking Company - helpful tips and information that you can use to improve your business.

www.att.com

beryl.net
beryl.net - Find what your looking for with tips and helpful hints for all of your consulting needs.

www.beryl.net

ChileTech.cl
ChileTech.cl - A good resource for finding the information you need to put your business in the right direction.

www.chiletech.cl

CIAC
CIAC - A good resource for finding the information you need to put your business in the right direction.

www.ciac-cert.org

circleNK
circleNK - A good resource for finding the information you need to put your business in the right direction.

www.circlenk.com

CMP Events
CMP Events - A good resource for finding the information you need to put your business in the right direction.

www.cmpevents.com

CSK Communications Corporation
CSK Communications Corporation - helpful tips and information that you can use to improve your business.

www.cco.co.jp

Customer Service Survey - Article Insider
Customer Service Survey - Article Insider - A good resource for finding the information you need to put your business in the right direction.

www.customersurveyinfo.com

destinationCRM.com | from the editors of CRM magazine
destinationCRM.com | from the editors of CRM magazine - Find what your looking for with tips and helpful hints for all of your consulting needs.

www.destinationcrm.com

InternetRetailer.com - Home
InternetRetailer.com - Home - Find what your looking for with tips and helpful hints for all of your consulting needs.

www.internetretailer.com

Lucent - Home
Lucent - Home - helpful tips and information that you can use to improve your business.

www.lucent.com

LUKOL: parallel web search
LUKOL: parallel web search - helpful tips and information that you can use to improve your business.

www.lukol.com

Offshore Software Development: Offshore Software Development
Offshore Software Development: Offshore Software Development Links - Find what your looking for with tips and helpful hints for all of your consulting needs.

www.offshore-development.co.uk

OurWorld
OurWorld - Find what your looking for with tips and helpful hints for all of your consulting needs.

www.compuserve.com

Seattle Post-Intelligencer
Seattle Post-Intelligencer - Find what your looking for with tips and helpful hints for all of your consulting needs.

www.nwsource.com

Subscription Network
Subscription Network - Find what your looking for with tips and helpful hints for all of your consulting needs.

www.subscriptionnetwork.net

UCN
UCN - A good resource for finding the information you need to put your business in the right direction.

www.ucn.net

Welcome to DecisionOne.com - OneSource For Your IT Support
Welcome to DecisionOne.com - OneSource For Your IT Support - helpful tips and information that you can use to improve your business.

www.decisionone.com

Asian Business Strategy
Asian business strategy, analysis, news, columns and research articles. For business management, international and strategic management, human resources

www.apmforum.com

Association of Support Professionals
The Association of Support Professionals is a national organization dedicated to the advancement of the software support profession...with local

www.asponline.com

Business Communications Review - Publishing, Training and
Business Communications Review is your independent resource for communications and networking intelligence.

www.bcr.com

CHPA: Consumer Healthcare Products Association
Advancing Quality Healthcare Through Over-the-Counter Medicines and Nutritional Supplements

www.chpa-info.org

Circles - Sign In
Circles is the leading provider of loyalty management programs.

www.circles.com

Computer Telephony Portal - Community Resource for Telephony &
More than 1300 categorized & verified Computer Telephony links, white papers, case studies and industry news. Bookmark The CT Portal, The most

www.computertelephony.org

computing.vt.edu
computing.vt.edu is a one-stop resource site for information about using your computer at Virginia Tech.

www.vt.edu

Consultants Mall- business plus technical expertise
Consultants in many professional categories, plus web designing for consultants.

www.consultants-mall.com

Continental Airlines - Airline Tickets, Vacations Packages,
Continental Airline Ticket Reservation, Find all current Continental flight information online, check flight status or book an online airline ticket

www.continental.com

CRM Buyer: CRM News and Information for System Purchasers.
CRM Buyer is the essential guide for CRM system purchasers. CRM Buyer features CRM product information, reviews and comparisons. It is an independent

www.crmbuyer.com

CRM Today: #1 CRM Resource - Customer Relationship Management
#1 CRM portal for Customer Relationship Management and Marketing offering CRM news, events, CRM articles, white papers, analyst gurus, strategy views,

www.crm2day.com

Datamation Product Watch: Computer Hardware and Software
Datamation Product Watch provides users with news, specifications, information and announcements about the latest software and hardware products.

www.datamation.com

DCI - Education and Information for IT Professionals
Education and training for IT professionals; high-tech conferences, expositions, tradeshows and seminars - business intelligence, customer relationship

www.dci.com

EONS Interactive: Louisville: Web Site Design Company,
EONS Interactive is an interactive Web site design and development firm and Internet marketing consultant based in Louisville, Kentucky which serves

www.eons.com

GoForIt.com ˜ The Ultimate Internet Directory!
GoForIt.com ˜ The Ultimate Internet Directory & Search!

www.goforit.com

GuideStar Research
Information-rich site with examples and free tools for online surveys, e-mail surveys, communications audits, customer satisfaction surveys and employee

www.guidestarco.com

Healthwise, Incorporated, consumer health information for
Healthwise develops consumer health information to help people make better health decisions.

www.healthwise.org

Hostedware: Web Surveys and Online Testing for Research,
Hostedware provides web software, technology infrastructure and online services for research, education and performance improvement. Web surveys, online

www.hostedware.com

Information Builders - Business Intelligence and Enterprise
Enterprise business intelligence and Web reporting software solutions. Real-time information delivery for the extended enterprise.

www.informationbuilders.com

Intel Corporation - Welcome to Intel.com
Welcome to Intel - The worlds largest chip maker, also a leading manufacturer of computer, networking and communications products.

www.intel.com

InternetWeek.com
InternetWeek.com is the source for enterprise news, features and analysis on the topics that matter to IT readers: supply chain, security, Web

www.internetweek.com

KnowledgeStorm Australia - Home
KnowledgeStorm is one of the largest free online research engines for IT solutions. The directory is open to any IT provider, making it a single source

www.knowledgestorm.com

Library of technology white papers, webcasts and product
Search for white papers, case studies and product information on HIPAA trends, wireless strategies and internet security. Get the most up to date

www.bitpipe.com

NextPage Corporation
NextPage provides content applications that enable publishers to assemble and deliver business-critical content and enterprise end users to share and

www.nextpage.com

Technology White Papers, Webcasts and IT Product Information
Find white papers, case studies, webcasts and product information on the latest products and technologies. Research the latest technologies from

www.crn.com

The complete source for the latest industrial news solutions.
Industrial News Room specializes in delivering all new industrial product information in a timely, reliable and complete manner to the industrial

www.industrialnewsroom.com

the knowledge.com™ directory
The knowledge.com directory with links and news.

www.knowledge.com

Welcome to Optus Business - Let's talk about agility for your
mobile phones, asp, ecommerce, satellite internet service providers Australia

www.optusbusiness.com.au

White Paper, Case Study and Webcast Library
This library contains thousands of technology white papers, case studies, webcasts and product information on the latest IT topics, products and

www.telephonyonline.com

White Papers, Webcasts and Case Studies - ZDNet Australia
ITPapers is the Webs largest library of technical white papers, Webcasts, and case studies. Free downloads of more than 50,000 IT white papers covering

www.zdnet.com

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